Shipping policy

Shipping Policy

At Diana Billiards, we aim to deliver your billiards and snooker products safely and on time.

1. Order Processing

Orders are usually processed within 1-2 business days after confirmation. Processing may take longer during holidays or busy periods.

2. Shipping & Delivery

* Delivery time depends on the delivery location and shipping partner.
* Estimated delivery timelines will be shared where available.
* Heavy or bulky items, such as billiard tables, may require special transportation arrangements.

3. Shipping Charges

Shipping charges depend on the product’s weight, size, destination, and delivery method. Any applicable charges will be communicated before dispatch or checkout.

4. Order Tracking

Tracking details will be provided when available after your order has been dispatched.

5. Delays & Damaged Shipments

Delivery delays may occur due to weather, transportation issues, or other circumstances beyond our control. Please contact us promptly if your shipment arrives damaged or your order is delayed.

6. Incorrect Address

Customers are responsible for providing accurate shipping details. Additional charges may apply for re-delivery due to an incorrect or incomplete address, where applicable.

7. Contact Us

For shipping-related queries, please contact Diana Billiards through our official customer support details.

We appreciate your trust in Diana Billiards and thank you for shopping with us.